| Q: | Is there really a person on the other
end? |
| A: | Yes. NCI's LiveHelp Service is staffed by real
people. By typing, you will have a live conversation with an
Information Specialist. |
 |
| Q: | Who are the people on the other end? |
| A: | They are Information Specialists with knowledge of
NCI information, publications, Web sites, as well as other
information about cancer and cancer-related resources. |
|
| Q: | What kind of information is available through
NCI's LiveHelp Service? |
| A: | LiveHelp Information Specialists can answer your
questions about cancer and provide help in navigating NCI Web
sites. Information about how to stop smoking is also
available. |
|
| Q: | Do the people on the other end know who I
am? |
| A: | No. NCI's LiveHelp Information Specialists will
only know what Web page you were on when you clicked the LiveHelp
button, and whatever you tell them. They have no way of getting any
other information about you. However, you should not provide any
information that identifies you. Information sent over the Internet
may not be secure. |
|
| Q: | Can someone else on the Internet listen
in? |
| A: | No. The session is one-on-one only. NCI's LiveHelp
Service is not a "chat room." In addition, your LiveHelp session is
encrypted (similar to when you use a credit card on a Web page) for
extra security. |
|
| Q: | Do I need additional software to use NCI's
LiveHelp Service? |
| A: | No. LiveHelp works within the browser on your
computer. |
|
| Q: | Can I get a computer virus using NCI's LiveHelp
Service? |
| A: | No. LiveHelp can only send text to your computer,
so it is impossible to send a virus. |
|
| Q: | Can I get the same information by
telephone? |
| A: | Yes. Within the United States, our Cancer
Information Service, at 1-800-4-CANCER (1-800-422-6237), is
available to answer cancer- or tobacco-related questions Monday
through Friday, from 8:00 AM to 8:00 PM Eastern time. |
